What is your shipping time ?

We take 2-4 days to process your order and then 1-3 weeks to deliver it to you.

Do you ship international?

We ship all over the world.

Where do you ship your products from?

All orders will be shipped from our warehouse ilocated in China.

Do you provide product tracking / tracking information?

Yes, wait 4-5 days after your order and ask us via email at Sommeilsilencieux@gmail.com

What do I do if a part of my order is missing?

Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

What happens if I received a damaged item?

We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: Sommeilsilencieux@gmail.com and we will send you a similar replacement item as soon as possible.

I still have not received my order. Why is my order taking so long to process?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. If you still feel that you need help in tracking your package or want to inquire about it, please contact us by email at the following address: Sommeilsilencieux@gmail.com

Do you have a refund policy?

We do our best to resolve any issues that our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and that the product (s) concerned are not sold . For more information, please read more about our refund policy: https://sommeil-silencieux.myshopify.com/pages/retours